Yes. IMSRA Diamond offers both natural diamonds and lab-grown
diamonds.
Our specialists can explain the differences between the two options,
including their characteristics, certification, appearance and pricing, helping
you select the option that best suits your budget and preferences.

Yes. Lab-grown diamonds have essentially the same crystal structure and
chemical composition as natural diamonds. The key difference is their
origin: natural diamonds form naturally within the Earth, while lab-grown
diamonds are created using advanced technology in a controlled
environment.
Both can be graded by recognised independent gemmological laboratories.

The principal difference is origin.
Natural diamonds are formed naturally over extremely long periods beneath
the Earth's surface. Lab-grown diamonds are produced using advanced
technological processes that recreate the conditions required for diamond
formation.
Both can offer exceptional beauty and quality. The choice ultimately
depends on your personal preference, values and budget.

Yes. Where applicable, our certified diamonds are accompanied by grading
reports from internationally recognised independent laboratories such as
GIA, IGI and HRD.
The specific laboratory and certification will depend on the individual
diamond.

The 4Cs — Cut, Colour, Clarity and Carat — are the internationally
recognised characteristics used to describe and evaluate diamonds.
• Cut: Determines how effectively the diamond interacts with light.
• Colour: Measures the degree of colour present in a diamond.
• Clarity: Refers to naturally occurring internal characteristics and
surface features.
• Carat: Refers to the diamond's weight.
Our team can explain each of these factors and help you understand how
they influence a diamond's appearance and price.

There is no single combination of the 4Cs that is right for everyone.
We first understand your budget, preferred diamond shape and desired look,
then help you prioritise the characteristics that matter most to you. Our
goal is to find a diamond that offers the right balance of beauty, quality
and value.

The ideal diamond shape is a matter of personal style.
Popular choices include Round, Oval, Emerald, Cushion, Pear, Princess,
Radiant, Marquise and Heart shapes. Some shapes appear larger for their
carat weight, while others offer a more classic or distinctive appearance.
If you are unsure, our team can help you compare different shapes and
settings.

Yes. IMSRA Diamond can assist customers looking for loose natural or labgrown diamonds, whether for an engagement ring, bespoke jewellery project
or investment in a diamond piece.
Availability depends on the required shape, size, quality, certification and
budget.

Yes. Our bespoke jewellery service allows you to bring your inspiration to
us.
You can share a photograph, image or reference design with our team. We
can then discuss the design, materials, diamonds and finishing details with
you and provide a quotation before production.

A bespoke engagement ring generally takes around 2–3 weeks from the time
the final design is approved.
More detailed or highly intricate designs may require additional time. If you
have a proposal, wedding or special occasion coming up, let us know at the
beginning and we will advise you on the most suitable timeline.

Absolutely.
If you have created your own design or have a particular concept in mind,
our team can work with you to transform your idea into a finished piece of
jewellery.
You can provide us with a sketch, photograph, digital image or simply
explain what you have in mind.

We understand that choosing an engagement ring can sometimes involve
unexpected circumstances.
If the ring size is incorrect, your partner prefers a different design, or
circumstances change after the proposal, IMSRA Diamond offers the
flexibility to exchange the engagement ring for another jewellery piece of
equivalent value, subject to our applicable terms.
Where applicable, we can also assist with resizing the ring free of charge.

No. IMSRA Diamond specialises in new diamonds and jewellery and does
not sell pre-owned jewellery through our website.

Yes. Our bespoke jewellery service allows you to bring your inspiration to
us.
If you have seen a particular ring, necklace, bracelet or other jewellery
design that you love, simply share a photograph, image or reference with
our team. We can discuss the design with you and create a piece inspired by
your preferred style.
Our in-house jewellery-making capabilities also allow us to offer competitive
pricing on many bespoke creations.

Yes. Where applicable, our certified natural and lab-grown diamonds are
accompanied by grading reports from internationally recognised
independent laboratories, including GIA, IGI and HRD.
The appropriate certification will depend on the individual diamond and its
characteristics.

Yes. At IMSRA Diamond, we offer both natural diamonds and lab-grown
diamonds.
Our team can explain the differences between the two, including their
characteristics, certification, appearance and pricing, so you can make a
choice that suits your budget, personal preferences and jewellery
requirements.

Absolutely.
Our bespoke service is designed for customers who have something specific
in mind. You can share a photograph, sketch, digital image or your own
design, and our team will discuss the possibilities with you.
We will provide a quotation before any work begins. If you have designed a
ring yourself, we can also explore how to turn your idea into a finished
piece.

The “IMSRA Diamond” engraving shown in certain online images is a
digital watermark used to protect our photography and brand identity.
It is not necessarily engraved inside the physical jewellery piece shown in
the image.

Yes. A valuation can be provided at no additional charge with diamond
engagement rings and jewellery valued above USD 5,000, subject to our
applicable valuation process.
For jewellery below this value, a valuation can be requested and a small fee
may apply.

We strongly recommend protecting valuable jewellery with appropriate
insurance.
Our lifetime warranty covers eligible manufacturing and workmanship
defects, but it does not cover circumstances such as loss, theft, accidental
damage or normal wear and tear.
For comprehensive protection, we recommend speaking with a specialist
jewellery insurance provider about suitable coverage.

Don't worry — this is a common concern, particularly when the ring is
intended as a surprise.
Our team can help you explore discreet ways of determining the correct size.
We can also provide a complimentary ring sizer where applicable.
The first resize of a ring purchased from IMSRA Diamond is free of
charge, excluding full eternity rings.

Standard resizing generally takes approximately 1–2 working days after we
receive the ring.
If you need the ring sooner, please let us know and we will do our best to
accommodate your requested timeline.

Of course.
Choosing a diamond engagement ring can feel overwhelming, particularly if
you are unsure about diamond quality, shape, size or budget.
Our jewellery specialists can guide you through the options and help you
select a diamond and setting that suits your budget, style and occasion.
Whether you already know exactly what you want or are starting from
scratch, we are happy to assist.

Yes. IMSRA Diamond jewellery is covered by a lifetime warranty against
eligible manufacturing and workmanship defects.
If you experience an issue with your jewellery, our craftsmen can inspect the
piece and, where the problem is covered by the warranty, we will arrange the
appropriate repair or replacement.
The warranty does not cover normal wear and tear, accidental damage or
modifications/repairs carried out by third parties. Please refer to our full
Warranty Terms for further information.

Yes. Where legally required, our jewellery is hallmarked by an officially
recognised Assay Office.
A hallmark provides independent confirmation of the precious metal used
and its fineness, giving you additional confidence in the quality and
authenticity of your jewellery.

IMSRA Diamond is committed to responsible diamond sourcing.
We work with legitimate suppliers and support the principles of the
Kimberley Process Certification Scheme, an international framework
established to help prevent conflict diamonds from entering the legitimate
diamond supply chain.
We expect our suppliers to provide appropriate assurances regarding the
origin and responsible sourcing of the diamonds they supply and to comply
with applicable industry standards and relevant international requirements.

Although diamonds are exceptionally durable, jewellery should still be
handled with care.
We recommend removing jewellery when carrying out activities that could
expose it to harsh chemicals, excessive impact or unnecessary abrasion.
Regular professional inspection and cleaning can also help maintain its
appearance and condition.
Our team can provide specific care recommendations depending on the
jewellery piece.

Yes. We recommend booking an appointment if you would like dedicated
assistance choosing a diamond or designing a bespoke piece.
Private consultations allow us to understand your requirements and present
suitable options based on your preferred style and budget.

Jewellery is prepared and packaged with care before delivery or collection.
For high-value jewellery, we use appropriate secure handling and delivery
arrangements. The exact delivery process will depend on the item, location
and order requirements.
Our team will confirm the arrangements with you before dispatch.

Diamond preferences can change over time, particularly as your collection
grows.
If you are considering upgrading or changing your diamond in the future,
please speak with our team. We can review the original purchase and the
diamond you currently own and explain the available options, subject to the
applicable terms of the upgrade programme.